Terms & Conditions

By accessing House Of Jack Casino, creating an account or using any service on the website, you agree to be bound by these Terms & Conditions, together with any other rules, notices or policies displayed on the website. If you do not agree with these terms, you must not use the website or its services.

You must be at least 18 years old to use an online gambling service in Australia. By registering, you confirm that you meet the minimum legal age and that you are legally permitted to use the service in the place where you are located. We may require evidence of age and identity before allowing access to some or all account features.

You are responsible for checking whether online gambling is lawful where you live. Access to House Of Jack Casino is not an invitation to gamble in any location where gambling is prohibited or restricted. We may limit or refuse access where required by applicable law, regulation or our internal compliance procedures.

These terms apply to the person who creates and uses the account. You must provide information that is accurate, current and complete, and you must update it if any relevant details change. An account may only be used by the registered account holder. You must keep your login details confidential and notify us promptly if you believe that your account has been accessed without permission.

You may generally hold only one personal account unless we expressly agree otherwise. We may identify and close duplicate, false or improperly created accounts. Account registration and use may be subject to identity, age, location, payment and source-of-funds checks. You agree to provide reasonable information and documents when requested.

Verification checks are used to help protect players, prevent fraud, support responsible gambling and meet applicable legal obligations. If requested information is not provided, is inaccurate or cannot be verified, access to the account may be restricted. We may also suspend transactions or review activity where there are security, compliance or fraud concerns.

• Do not create an account using another person's identity or details.
• Do not allow another person to use your account or payment method.
• Do not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• Do not attempt to bypass security controls, location checks, account limits or promotional rules.
• Do not interfere with the website, games, software, servers or other players.
• Do not use automated tools, bots, scripts or software designed to gain an unfair advantage.

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity presents a security or compliance risk, or continued access is not appropriate. Any action will be taken in accordance with applicable requirements and the circumstances of the account.

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to verification, processing checks, minimum or maximum amounts and the terms of the relevant payment provider. We do not guarantee that every payment method will be available at all times.

You are responsible for ensuring that deposits are made deliberately and for an amount you can afford to lose. Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. You should not deposit borrowed money or funds needed for essential expenses.

Withdrawals may be subject to account verification, review of gameplay and compliance with applicable payment requirements. We may return funds through an appropriate payment method linked to the verified account holder. Processing times can vary depending on checks, the selected method and circumstances outside our control.

You must review transaction details before confirming a deposit, wager or other account action. Once a game round or transaction has been accepted by the system, it may not be possible to cancel or reverse it. If you notice an error, duplicate transaction or account issue, you should stop using the affected feature and raise the matter through the available support process.

All games are subject to their displayed rules, pay tables, stake settings and any applicable game-specific conditions. Results are determined by the relevant game system. If a technical error affects a game, wager or account balance, the affected activity may be reviewed and corrected. A transaction or result that is clearly generated by an error may be treated as void where permitted.

Promotions, bonuses, tournaments and other offers may be subject to separate terms. Those terms will explain eligibility, expiry dates, qualifying activity, wagering requirements, withdrawal conditions and any restrictions that apply. You should read the specific offer terms before participating. Where promotional terms conflict with these general terms, the specific promotional terms will apply to that offer.

We support informed and responsible gambling. Set a budget before you play, keep track of your time and spending, and take a break if gambling stops being enjoyable. You can use responsible gambling tools or request an account restriction, cooling-off period or self-exclusion where those options are available. A self-exclusion request should be treated seriously, and you must not try to open or use another account during the exclusion period.

If gambling is causing concern for you or someone close to you, consider seeking independent help from an appropriate Australian support service or qualified professional. House Of Jack Casino does not provide financial, legal or medical advice. Do not gamble when you are distressed, impaired or under the influence of alcohol or other substances.

Personal information is handled in accordance with the applicable privacy information published on the website. Information may be collected and used for account administration, verification, payments, security, customer support, responsible gambling, legal compliance and service improvement. By using the website, you acknowledge that relevant information may be shared with service providers or authorities where permitted or required by law.

We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Maintenance, technical faults, telecommunications issues, software errors, third-party services, events beyond reasonable control or legal requirements may affect availability. You should not rely on the website as a substitute for keeping your own transaction or account records.

To the extent allowed by law, you use the website and its services at your own risk. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, we are not responsible for loss caused by your failure to protect account details, misuse of the website, inaccurate information supplied by you, interruptions outside reasonable control or conduct that breaches these terms.

Website content, branding, text, images, software and other materials are provided for personal use and remain protected by applicable intellectual property laws. You must not copy, reproduce, distribute, modify, reverse engineer or commercially exploit website materials without permission, except where the law allows you to do so.

We may update these Terms & Conditions from time to time to reflect changes to the website, services, law, regulation or business practices. Updated terms will be published on this page and will apply from the stated effective date or, where no date is shown, from publication. You should review this page regularly. Continuing to use the website after an update indicates acceptance of the revised terms.

If you have a question, transaction concern or complaint, please use the support or complaints process made available on the website. We may ask for information needed to investigate the matter. These terms are intended to be read consistently with applicable Australian law and any mandatory rights or protections that apply to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate.