Privacy Policy

When you visit the House Of Jack Casino website, create or use an account, contact support or take part in gaming activities, we may handle information about you. The information collected depends on how you interact with the website and the services available to you. We aim to collect information that is reasonably needed for account administration, security, compliance and customer support.

Account and identity information

This may include your name, date of birth, contact details, username, account preferences and other information supplied when you register or update your account. We may also collect information needed to confirm your identity, age, eligibility or location. Where verification is required, this can include copies or details from identity documents and other supporting records.

Payment and transaction information

We may handle records about deposits, withdrawals, gaming activity, account balances, payment methods and other transactions. Payment details may be processed through payment providers or other service partners. We only use payment information for appropriate purposes, such as processing transactions, maintaining financial records, preventing misuse and meeting applicable requirements.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device details, approximate location, pages visited, access times, referring pages and information about how you use the website. We may also record error reports, security events and other activity needed to maintain reliable services.

Communications and support information

If you contact us, we may keep records of your messages, account-related questions, identity checks and the steps taken to assist you. We may use these records to respond to your request, resolve issues, improve support and protect the security of your account.

House Of Jack Casino may use personal information for the following general purposes:

• Creating, maintaining and administering your account.
• Providing website features, gaming services and related support.
• Confirming identity, age, eligibility and account ownership.
• Carrying out verification, security and anti-fraud checks.
• Processing deposits, withdrawals and other account transactions.
• Monitoring activity to identify suspicious, unlawful or unauthorised use.
• Communicating with you about your account, requests, service messages and important updates.
• Understanding website usage and improving performance, functionality and user experience.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a valid basis to receive them.
• Meeting legal, regulatory, accounting, record-keeping and responsible operation requirements.
• Enforcing applicable terms, protecting our rights and protecting users, service providers and the public.

We may use information where it is needed to provide a service you request, to perform account-related activities, to meet legal or security requirements, or for legitimate operational purposes. Where consent is required, we will seek it and provide a way to withdraw it.

Personal information may be accessed by authorised staff and trusted service providers that help operate the website and account services. Depending on the service involved, these providers may support payment processing, identity verification, fraud prevention, information technology, hosting, customer support, analytics, communications or security. Providers are expected to handle information appropriately and only for relevant business or service purposes.

Information may also be disclosed where reasonably necessary to investigate suspected fraud, unlawful activity, security incidents or breaches of applicable terms, or where disclosure is required or permitted by law. We do not use or disclose personal information for unrelated purposes unless permitted or required under applicable privacy requirements.

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Safeguards may include access controls, secure systems, monitoring, verification procedures and other technical or organisational measures. No website, online account or method of transmission can be guaranteed to be completely secure, so you should protect your login details and contact us promptly if you suspect unauthorised access.

Some service providers may handle information from locations outside Australia. Where this occurs, appropriate steps are taken to manage the information consistently with applicable privacy obligations. The locations and arrangements may depend on the services being used and the operational requirements of the website.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

House Of Jack Casino may use cookies and similar technologies to help the website function, remember preferences, maintain sessions, improve security, understand website usage and support relevant communications or analytics. Some cookies are necessary for core website functions, while others help us understand performance and improve the user experience.

A cookie is a small data file stored on your device by your browser. Cookies may allow the website to recognise your browser, maintain your session or remember selected settings. Similar technologies may collect information about visits, devices and interactions with website content.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block future cookies or receive a warning before a cookie is stored. Disabling some cookies may affect website functions, account access or the availability of certain features.

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. You can contact us to request access to your personal information, ask for inaccurate or incomplete information to be corrected, or request deletion of your data. We will review and respond to requests in accordance with applicable requirements.

• Access: ask what personal information we hold about you and request a copy where available.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw your consent to marketing communications at any time. You can also use the unsubscribe option in a marketing message where one is provided.

To exercise these rights or ask a privacy question, contact us at support@houseofjackcasino-aud.com. Please provide enough information for us to understand your request and verify your identity where necessary. Verification helps protect personal information from being disclosed to the wrong person. We may need to retain certain information or refuse a request where this is required or permitted by law, including where records are needed for security, fraud prevention, dispute handling or legal obligations.

You can also contact us if you believe the information we hold is incorrect, if you have concerns about how it has been used, or if you want to understand a privacy decision. We will consider your concern and take reasonable steps to address it. This policy may be updated from time to time to reflect changes to our services, technology, operational practices or applicable requirements. The current version published on the website will apply to information handled under the policy.