Responsible Gaming

Gambling involves risk and outcomes are determined by chance. There is no guaranteed way to win, and past results do not predict future results. A game that has not produced a win for some time is not necessarily more likely to win on the next play. Similarly, a previous win does not increase the likelihood of another win.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost, in the same way you might budget for a meal, a film or another leisure activity. Once your limit has been reached, stop playing. Do not add more money simply because you have lost, and do not use gambling to recover previous losses.

Practical ways to stay in control

• Create a gambling budget before you start and keep it separate from essential household money.
• Set a time limit and take regular breaks away from the screen.
• Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to deal with stress.
• Never borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
• Do not chase losses by increasing your stakes or playing for longer.
• Keep gambling private from children and prevent other people from accessing your account.
• Review your gambling activity regularly and act if it begins to feel difficult to control.

A win is not income, and gambling should not be used as a financial plan. If gambling is affecting your ability to pay bills, meet responsibilities or maintain relationships, stop and seek support.

Account and gambling management tools can help you keep your play within the boundaries you choose. Depending on the options available to you, these tools may include deposit limits, loss limits, session or time reminders, account breaks and self-exclusion. A limit is most useful when it is set before you begin gambling and is not changed during a session.

Choose limits before playing

Consider setting a daily, weekly or monthly amount for deposits or gambling activity. Choose a limit based on your personal budget, not on the amount you hope to win. You may also wish to decide how long a session can last and how often you will play. If the available tools allow you to set reminders, use them to check how much time has passed.

Some limits may take effect immediately, while others may require a waiting period before they can be increased or removed. The applicable process will be shown when you use the relevant account feature. A request to reduce your gambling may be applied promptly, subject to the platform’s operating procedures. If you are unsure how to apply a limit, review the account settings or contact the available customer support channel through the website.

Take a break or self-exclude

If you would like to stop gambling for a period, use an account break or self-exclusion option where available. Self-exclusion is a stronger step that prevents or restricts access to gambling for a selected period. It should be requested when you are not playing and should be treated as a firm decision, rather than a temporary challenge to overcome.

During a break or self-exclusion period, do not create another account, use another person’s account or ask someone else to gamble on your behalf. These actions can undermine the purpose of the restriction and may breach the applicable account rules. If you believe you need a longer-term restriction, choose the option that provides the level of protection you need.

Problem gambling can affect anyone, regardless of age, income or previous experience. It may develop gradually, and a person may not notice the impact until gambling has affected their finances, wellbeing or relationships. Consider taking a break and seeking support if any of the following signs apply to you or someone close to you:

• Spending more time or money gambling than you intended.
• Feeling restless, irritable or anxious when you try to stop or reduce gambling.
• Increasing the amount of money or the frequency of play to achieve the same feeling.
• Trying to win back money that has been lost.
• Borrowing money, missing payments or selling belongings because of gambling.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Thinking about gambling frequently or finding it difficult to focus on work, study or other responsibilities.
• Gambling to escape problems, loneliness, stress, sadness or other difficult feelings.
• Experiencing conflict with a partner, family member, friend or colleague because of gambling.
• Feeling guilty, ashamed or distressed after gambling, but continuing to play.
• Neglecting sleep, health, work, study or social activities in order to gamble.
• Using gambling to try to improve your financial situation.

One or more of these signs does not mean that you have a particular diagnosis, but it is a reason to pause and consider getting help. You do not need to wait for a crisis before speaking with someone. Support can help you understand your gambling, make a plan and take practical steps to reduce or stop.

Protecting other people

If you are concerned about another person’s gambling, approach the conversation calmly and without blame. Explain what you have noticed, listen to their concerns and encourage them to seek independent support. Avoid lending money to cover gambling losses or taking responsibility for debts connected with gambling. If children or vulnerable people may be affected, take steps to protect household finances and access to gambling accounts.

If gambling is causing concern, stop playing and use the available account controls to restrict access. You can also seek confidential assistance from an appropriate Australian gambling support service, a qualified health professional or a trusted person. A support service can provide information for people who gamble as well as for family members and friends affected by someone else’s gambling.

When asking for help, be open about the amount of time and money involved, any debts or financial pressure, and the effect gambling is having on your wellbeing. Practical steps may include creating a spending plan, blocking access to gambling, arranging support from a trusted person and addressing stress or other issues that may be contributing to gambling.

Urgent concerns

If gambling has contributed to immediate financial danger, serious distress, thoughts of self-harm or a risk to your safety, seek urgent help from emergency services or a qualified crisis support provider in Australia. If you are in immediate danger, contact emergency services without delay. House Of Jack Casino cannot provide medical, financial or crisis counselling, so independent professional support is important.

Our general commitment

House Of Jack Casino aims to provide clear information and tools that support informed decisions about gambling. Account holders are responsible for using available controls, keeping their account details secure and complying with applicable age and account requirements. Gambling is not permitted for people below the legal age. Do not allow another person to use your account, and do not gamble on behalf of anyone else.

Responsible gambling is an ongoing choice. Review your limits regularly, take breaks and act early if gambling no longer feels enjoyable or manageable. If you need to restrict your access, use the relevant account option or the available support channel through the website.