Betting Rules

These rules apply to bets placed through the betting services made available by House Of Jack Casino. They provide a general framework for placing, accepting, recording and settling bets. Additional rules may apply to particular sports, events, markets, games, competitions or promotions. Where a specific market rule differs from a general rule, the specific rule displayed for that market will generally apply.

You must read the relevant market information, event details, bet type, available odds and displayed conditions before submitting a bet. Information shown on the website may include minimum or maximum stake requirements, market restrictions, settlement methods, event status information and other applicable conditions. These details form part of the conditions for the relevant bet.

You are responsible for ensuring that your account information is accurate and current. You must only use your own account and must not allow another person to place bets using it. Keep your login details confidential and take reasonable steps to prevent unauthorised access. If you believe that your account has been accessed or used without permission, stop using it and contact the available support channel as soon as possible.

• You must meet all applicable age, identity, location and account requirements before placing a bet.
• You must comply with the laws and rules that apply to you when using the betting service.
• You must not place bets on behalf of another person or allow another person to control your account.
• You must not use the service for unlawful activity, fraud, manipulation, collusion or any other improper purpose.
• You should check every bet carefully before confirming it, including the selection, market, stake, odds and any requested combination.

House Of Jack Casino may refuse, restrict, suspend or cancel access to a betting service where this is reasonably necessary for legal, regulatory, security, integrity, technical or responsible gambling reasons. Any action will be handled in accordance with the applicable terms and relevant requirements.

A bet is submitted when you select the relevant market and confirm the stake through the betting interface. A selection added to a bet slip is not necessarily a completed bet. Acceptance occurs only when the system records the bet as accepted. You should check the confirmation screen or your account history to verify the status of any transaction.

Before confirmation, you may be shown the stake, potential return, price or odds and other important information. You are responsible for reviewing those details. If a bet is accepted with different odds or conditions from those originally displayed, the confirmation or account record will normally show the terms on which the bet was accepted.

Once a bet has been accepted, it generally cannot be changed or cancelled by the customer unless the relevant product expressly allows this. A cancellation request does not take effect unless it is confirmed through the service. Closing a browser, losing an internet connection or leaving the website does not cancel a submitted bet.

The system record of accepted bets will be used to determine the details of a transaction, subject to any correction required because of a clear technical, administrative or settlement error. If you notice a possible error, raise it promptly and provide enough information for the transaction to be reviewed.

Errors and irregular bets

If a bet is accepted because of an obvious error, including an incorrect price, event description, market status or settlement instruction, the bet may be reviewed and corrected or cancelled in accordance with the applicable rules. An obvious error may be assessed by considering what a reasonable customer would have understood from the information available when the bet was placed.

Bets may also be reviewed where there is suspected fraud, collusion, account misuse, technical interference, manipulation or a breach of these rules. Settlement or payment may be delayed while the circumstances are considered. The review may take account of system records, account activity, market information and other relevant evidence.

The result of a bet is determined using the official result or another reliable result source applicable to the relevant event or market. The information shown for a market may explain how the result will be determined, including whether a particular result, time, score, competitor or event status is required for settlement.

Unless a market’s specific rules state otherwise, settlement may take account of official decisions, corrections, changes to results, disqualifications, abandoned events, postponed events and other circumstances that affect the outcome. A result may be changed after an initial settlement if the official result is amended or if the original settlement was affected by an error.

If an event is postponed, abandoned, interrupted or otherwise does not proceed as expected, the applicable market rules will determine whether bets remain valid, are carried forward or are cancelled. Different rules may apply to different bet types. You should review the market conditions before placing a bet, particularly where an event may be affected by timing, weather, withdrawals or changes in participants.

For combination bets, every selection must meet the relevant conditions for the bet to win unless the market rules provide another outcome. If one or more selections are cancelled or treated as void, the remaining selections may be settled under the rules for that bet type. The potential return may therefore change.

A bet marked as pending does not mean that it has won or lost. It means that settlement has not yet been completed. Pending bets may require confirmation of an event result, a review of market conditions or a technical update. Account balances and displayed returns may be adjusted when final settlement is completed.

Void or cancelled bets

A bet may be declared void or cancelled where the relevant event or market does not meet its stated conditions, where a technical or administrative error affects acceptance, or where these rules permit cancellation. The treatment of a void or cancelled bet depends on the type of bet and the applicable market conditions. Any stake or return adjustment will be reflected in the account record.

Your account balance may include deposited funds, unsettled bets, settled returns, promotional amounts or other entries that are subject to separate conditions. You should not treat a displayed balance as confirmation that every transaction has been finally verified or settled. House Of Jack Casino may correct a balance where a transaction has been processed incorrectly or where a bet has been adjusted under these rules.

Withdrawals and other account transactions may be subject to identity checks, payment verification, anti-fraud controls, responsible gambling processes and applicable legal requirements. You may be asked to provide information or documents before a transaction can be completed. Information provided for verification must be genuine, complete and current.

You must not use a payment method that belongs to another person unless the service expressly permits it. Payments may be refused, delayed, returned or reviewed where the payment method cannot be verified, appears unauthorised or creates a security concern. Further conditions may apply to particular payment methods.

Raising a query or dispute

If you believe that a bet has been recorded, settled or displayed incorrectly, review your account history and raise the matter through the available customer support process. Include the relevant bet reference, date, market, selection and a clear description of the issue. Do not send sensitive payment information unless it is specifically requested through a secure process.

Queries will be reviewed against account records, system logs, market information and any available official result. The outcome may include confirmation that the original settlement was correct, correction of an error, cancellation of a bet or another action permitted under these rules. If you remain dissatisfied, follow the further complaint or dispute process made available on the website.

Responsible betting

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only stake money you can afford to lose. Do not chase losses, borrow money to bet or continue betting when it is causing stress or affecting your relationships, work or finances.

• Take regular breaks and keep track of the time and money you spend betting.
• Use any available deposit, spending, session or account restriction tools that may help you stay in control.
• Consider taking a break or requesting account closure if betting is no longer enjoyable.
• Seek independent support if you are concerned about your betting or someone else’s betting.
• Contact the available support channel if you need information about responsible gambling options.

These Betting Rules should be read together with the website’s general terms, privacy policy and responsible gambling information. House Of Jack Casino may update the rules from time to time. The current version published on the website will apply to new bets from the time it takes effect. You should review the rules regularly and before placing a new bet.